Click-to-Call

Our Click-to-Call feature allows multiple numbers to be set up to receive phone call on.

1. Desk - This number is configured in the agent profile in the field labeled, "Telephone Number".
2. Cell - This number is configured in the agent profile in the field labeled, "Cell Phone Number".
3. Alternate - This number is manually entered in a popup once the "alternate" link is clicked. 
   1. The number will be automatically saved in a cookie in the browser on the computer the user is working on.
   2. The automatically saved number will appear in the text area on subsequent calls and can be edited.

AGENT CONFIGURATION

CUSTOMER PROFILE

MANUAL ENTRY FOR ALTERNATE